Momence FAQ for Light Centre partners — what UK health investors and training organisations need to do

Direct answer: what Momence means for Light Centre partners and why it matters

What changed: summary of Light Centre’s announcement and scope of the switch

The centre issued emails in August and a reminder at the end of the month to therapists and contracted‑slot practitioners about cancelling Acuity subscriptions and preparing for Momence. The switch is described as a full replacement of the ad‑hoc booking platform (Acuity → Momence) with an October 2025 target. That is the factual basis for partners to act on operational items now.

Who is affected — which users at a health investor or training organisation need to act

• Owners and operations leads who sell or manage centre hire and training courses at Light Centre locations — confirm how your recurring sessions, block bookings and one‑off course events will be shown in Momence.
• Therapists with contracted slots or those who take ad‑hoc bookings through Light Centre’s system — review access rights, calendar links and cancellation rules.
• Training administrators who manage delegates, invoicing and CPD records — ensure client records can be exported and re‑imported or that a reliable archive is kept for compliance.
• Investors or portfolio managers responsible for revenue forecasting — check whether reporting views and payout schedules change with the new platform.

Immediate operational differences you will notice

Light Centre has not published a platform feature comparison in the announcement we’re citing; the practical approach is to prepare for these likely operational differences and verify them with the centre or Momence support:

• Booking flow: booking links, scheduling pages and email confirmations will come from Momence addresses rather than Acuity; update any embedded pages and social links.
• Cancellation and refund handling: confirmed policies may remain the same contractually, but the refund routing and automated messages will change — confirm the mapped rules.
• Contracted slots: block or contracted slot allocation commonly needs manual mapping to a new calendar or service entry — check that your pre‑booked slots remain reserved.
• Therapist/admin access: expect new user accounts and role settings; ensure therapists have correct permissions for client notes, bookings and diary access.

Practical steps for trainers and clinic operators to prepare

Treat this as a short migration project. These are the practical actions we recommend you do now, in order of priority:

1. Export data from Acuity immediately: client contact details, existing bookings (future and recent past), client notes, payment and refund records, and recurring booking schedules. Keep a local copy in CSV/PDF and in your practice management system where appropriate.
2. Map services and slots: create a simple spreadsheet that lists your current services, durations, prices, resources (room or equipment), therapist assigned and contracted slot times. This is the blueprint to recreate services in Momence.
3. Confirm contracted-slot continuity: ask Light Centre how contracted slots will be represented in Momence and whether you need to re‑accept terms or reassign slots within the new system.
4. Check payment flow and payouts: confirm whether client payments will still be taken through Light Centre’s merchant account or if practitioner payouts change; export outstanding invoices.
5. Preserve compliance records: copy training attendance lists, CPD records and consent forms so you can re‑attach them to client records after migration.
6. Plan a short test run: once Momence is live, run a sample booking, cancellation and refund to verify notifications, calendar sync and the client experience.

Data and record‑keeping: what to check before and after migration

Data is the highest risk in any platform move. For UK operations we highlight GDPR, record retention for training and clinical audits, and financial records:

• Export personal data and store it securely under your own retention rules; don’t rely on the provider to hold your only copy.
• Look for field parity — ensure client notes, medical screening entries and consent checkboxes in Acuity have matching fields in Momence or can be stored in your practice management system.
• Confirm how long Light Centre will retain historical booking/payment data and whether you need a copy for compliance or reconciliation.
• If your organisation uses a separate practice management system, check whether Momence has an import API or whether you must perform manual imports.

Training and onboarding advice for therapists and admin teams

Keep the training pragmatic and time‑boxed. We recommend these role‑based checklists before you go live:

• Front‑desk/admin: learn how to create services, assign rooms, process refunds and pull reports; confirm who is the contact at Light Centre for urgent changes.
• Therapists: verify calendar sync to personal devices, permission to view client notes and the route for adding treatment records.
• Trainers/course managers: practise creating a recurring class and a multi‑day course, check attendee lists and certificate/receipt generation.

Create a one‑page checklist per role: account login, calendar sync, one sample booking, one cancellation and where to find receipts. This short checklist prevents most early‑stage errors.

How the change affects centre hire, course bookings and recurring training sessions

Operationally, the main effect is how you allocate and expose availability. If you hire out space or run weekly training, confirm these three items:

• Visibility of blocked hours — ensure centre hire shows as unavailable to public booking where needed.
• Recurring sessions — verify that series booking stays linked across dates and that cancellations to a series do not accidentally cancel individual client bookings.
• Deposit and invoicing rules — confirm if Momence supports the same payment/holding deposit behaviour you used in Acuity or whether you must change workflows.

Evidence summary and source notes relevant to Light Centre’s switch

Our practical guidance is based on the Light Centre announcement that they will replace Acuity with Momence and the schedule communicated in August (reminder end of August) with an October 2025 switch target. We use that announcement as the factual trigger for the operational checklist; the announcement is cited here as a prepared source for partners to verify directly with Light Centre.

Risks and limitations you should be aware of

Checklist for a safe migration (copy and use)

• Export client data and bookings from Acuity (CSV/PDF).
• Document all services, durations, prices and resources in a spreadsheet.
• Confirm how contracted slots will be recreated in Momence with Light Centre.
• Archive attendance lists and CPD records outside the booking system.
• Run a test booking and cancellation after Momence goes live.
• Schedule short role‑based training: admin, therapists, trainers.

FAQ — common partner questions

Will my contracted slot be preserved automatically?

Not necessarily. Announcements indicate a platform change but do not guarantee automatic mapping of contracted slots. Ask Light Centre to confirm whether they will import contracted slots for you or whether you must recreate them. Keep export documentation proving your slot rights.

What happens to client refunds and outstanding payments?

The announcement does not publish the payment routing. Export outstanding invoices and payment records. Confirm with Light Centre finance whether refunds will be processed on the old gateway or moved to Momence’s payment flow.

Who do I contact for configuration support?

Start with Light Centre’s listed admin contact in the migration email. If you need additional implementation help (for data export or mapping), include the items listed in our migration checklist when you request support — the spreadsheet of services, exported booking CSV and a list of recurring events is the fastest way to get useful help.

Our practical offer and next step

We are MAIKONG, a UK market supplier and manufacturer specialising in clinic equipment and B2B partnerships. While we do not manage your booking platform, we offer pragmatic support to partners who need a technical checklist, migration template or a short configuration review call to ensure training and clinic equipment scheduling aligns with the new booking paths.

If you want us to review your migration checklist or provide a configuration check call, email Lucy@Colonicmachine.uk with: (a) a copy of your services/slots spreadsheet, (b) a snapshot of one exported Acuity booking CSV and (c) a short note of the support you need. You can also reach us on WhatsApp/phone: +8613510907401.

This content is provided for learning, information sharing and professional communication only. It is not medical advice and is not a basis for treatment or diagnosis. Confirm suitability, operation and purchasing requirements against the product manual, local regulations and qualified professional guidance.